Knowledge Base

Frequently Asked Questions

Find answers to the most common queries about our freight, logistics, and delivery services. We believe in complete transparency.

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General & Logistics

Reliance Freight & Logistics offers a comprehensive range of services including Air Freight, Sea Freight, Road Transport, Rail Freight, Warehousing & Distribution, Project Cargo, and complete Custom Clearance solutions.
Yes, we provide highly secure and efficient door-to-door delivery services. Our team will pick up the cargo from your specified origin and ensure it reaches the final destination safely without you having to worry about intermediate transfers.
Our primary hubs are located in Pakistan (Lahore, Karachi, Islamabad, Sialkot, Faisalabad) and Dubai, UAE. We also provide cross-border logistics (like Pakistan to Afghanistan) and handle global imports and exports through our worldwide network.

Quotes, Costs & Tracking

Freight costs are calculated based on several factors: the weight and dimensions of the cargo, the distance between origin and destination, the mode of transport (Air, Sea, Road), and any additional services like customs clearance or warehousing.
Getting a quote is simple. You can visit our "Contact Us" page and fill out the inquiry form with your cargo details, or simply call our 24/7 support line at +92 42 37175418. Our experts will provide an accurate and affordable estimate promptly.
Absolutely. We provide a highly accurate tracking system. Furthermore, we offer an active SMS alert service where we continuously update you regarding your cargo's whereabouts and alert you as soon as it reaches the destination.

Customs & Security

Yes, our Custom Clearance experts handle the entire process. From acquiring the Import General Manifest (IGM) to clearing taxes, paying duties, and maintaining records, we manage all legal formalities to ensure zero delays.
We guarantee 100% security. We use premium packing materials, modern transport vehicles, and for high-value project cargo, we even deploy security guards alongside our expert drivers. Our warehouses are strictly monitored 24/7 via CCTV.